Privacy POLICY
This Privacy Policy describes how nucohome.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
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What personal information do we collect
When you visit nucohome.com, we receive, collect and store any information you enter on our website or provide us in any other way.
In addition, we collect certain information about your device, as well as Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. We may also collect additional information if you contact us for customer support.
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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Why is personal information collected
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use and share a your personal information?
nucohome.com is hosted on an online platform that allows us to sell our products and services to you. Your data may be stored through data storage, databases and the general online applications. They store your data on secure servers behind a firewall.
All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and post.
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How do you use cookies and other tracking tools?
If you don’t want us to process your data anymore, please contact us at info@nucohome.com
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How we update the privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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How to access, amend or delete your information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@nucohome.com
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How to opt out of marketing
You can opt out of targeted advertising at any time by visiting an opt-out link from the relevant advertising service.
Common links include:
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Facebook - https://www.facebook.com/settings/?tab=ads
What lawful basis do we rely upon
Pursuant to the UK General Data Protection Regulation (“GDPR”), if you are a resident of United Kingdom, we process your personal information under the following lawful bases:
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Your consent;
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The performance of the contract between you and nucohome.com
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Compliance with our legal obligations;
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To protect your vital interests;
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To perform a task carried out in the public interest;
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For our legitimate interests, which do not override your fundamental rights and freedoms.
How long do we keep hold of your information
When you place an order through nucohome.com, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see below.
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What are Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit nucohome.com. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login details). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
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We use the following cookies to optimise your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
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You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
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Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How to contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by emailing at info@nucohome.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance at info@nucohome.com.